BoldChat

BoldChat live chat software offers real-time visitor monitoring, email and tickets handling.

Features include:

• Unlimited chats.
• Unlimited visits.
• Real-time visitor monitoring.
• Real-time visitor history.
• Deploy across unlimited domains.
• Passive browsing sharing.
• Reporting engine and scheduler.
• Customizable agent alerts.
• SMS management.
• Email management.
• Follow visitor browsing.
• Click-to-call: visitor visual/voice connection.
• Visitor history.
• Chat history.
• Conversion history.
• Call and SMS history.
• Email and tickets handling.
• Twitter management.
• Integrated workspace.
• Supervisor dashboard.
• Floating chat button.
• Customizable buttons and windows.
• Manual proactive chat invitations.
• Insert image, spell checking, and typing indicator.
• Searchable canned messages.
• Basic summary reporting.
• Post chat survey, email transcript, offline email form.
• Sale recovery technology.
• Automatic time-on-site invitation.
• Proactive invitation rules engine.
• Skill routing: send chats to the appropriate department.
• Adaptive messaging: most recent canned message at the agents fingertips.
• Automatic chat distribution/load balancing.
• Advanced agent reporting.
• Salesforce integration module.
• PC client application.
• iPhone app.
• Free demo.
• 24/7 customer support.