Price: free/$9-99+ per month (10 day trial)
Requirements: online
Company: LogMeIn, Inc.
Tags: live chat software
BoldChat Features
BoldChat live chat software offers real-time visitor monitoring, email and tickets handling.
Features include:
- Unlimited chats.
- Unlimited visits.
- Real-time visitor monitoring.
- Real-time visitor history.
- Deploy across unlimited domains.
- Passive browsing sharing.
- Reporting engine and scheduler.
- Customizable agent alerts.
- SMS management.
- Email management.
- Follow visitor browsing.
- Click-to-call: visitor visual/voice connection.
- Visitor history.
- Chat history.
- Conversion history.
- Call and SMS history.
- Email and tickets handling.
- Twitter management.
- Integrated workspace.
- Supervisor dashboard.
- Floating chat button.
- Customizable buttons and windows.
- Manual proactive chat invitations.
- Insert image, spell checking, and typing indicator.
- Searchable canned messages.
- Basic summary reporting.
- Post chat survey, email transcript, offline email form.
- Sale recovery technology.
- Automatic time-on-site invitation.
- Proactive invitation rules engine.
- Skill routing: send chats to the appropriate department.
- Adaptive messaging: most recent canned message at the agents fingertips.
- Automatic chat distribution/load balancing.
- Advanced agent reporting.
- Salesforce integration module.
- PC client application.
- iPhone app.
- Free demo.
- 24/7 customer support.