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BoldChat Pricing
Price: free/$9-99+ per month (10 day trial)
Requirements: online
Company: LogMeIn, Inc.

BoldChat Features

BoldChat live chat software offers real-time visitor monitoring, email and tickets handling.

Features include:

  • Unlimited chats.
  • Unlimited visits.
  • Real-time visitor monitoring.
  • Real-time visitor history.
  • Deploy across unlimited domains.
  • Passive browsing sharing.
  • Reporting engine and scheduler.
  • Customizable agent alerts.
  • SMS management.
  • Email management.
  • Follow visitor browsing.
  • Click-to-call: visitor visual/voice connection.
  • Visitor history.
  • Chat history.
  • Conversion history.
  • Call and SMS history.
  • Email and tickets handling.
  • Twitter management.
  • Integrated workspace.
  • Supervisor dashboard.
  • Floating chat button.
  • Customizable buttons and windows.
  • Manual proactive chat invitations.
  • Insert image, spell checking, and typing indicator.
  • Searchable canned messages.
  • Basic summary reporting.
  • Post chat survey, email transcript, offline email form.
  • Sale recovery technology.
  • Automatic time-on-site invitation.
  • Proactive invitation rules engine.
  • Skill routing: send chats to the appropriate department.
  • Adaptive messaging: most recent canned message at the agents fingertips.
  • Automatic chat distribution/load balancing.
  • Advanced agent reporting.
  • Salesforce integration module.
  • PC client application.
  • iPhone app.
  • Free demo.
  • 24/7 customer support.