SugarCRM

SugarCRM is an open source, web-based CRM software platform for communicating with prospects and customers.

Features include:

• On-site or cloud deployment.
• Scheduled data backups.
• 15GB to 250GB storage.
• Social media integration.
• Lead scoring, routing, and assignment.
• Opportunity tracking.
• Product catalog and tracking.
• Quote management.
• Sales forecasting.
• Sales teams.
• Campaign dashboards.
• Email marketing.
• Marketing campaigns.
• Marketing reports.
• Mass email.
• Newsletter management.
• Web to lead capture.
• Case escalation and notification.
• Bug tracking.
• Call center.
• Open source.
• Sales force automation.
• Marketing automation.
• Support automation.
• Customer service and call center automation.
• Advanced customizable reporting.
• Customer self-service portal.
• Plug-in for Lotus Notes.
• Access to a Sandbox.
• Oracle 11g and IBM DB2 database support.
• Activity tracking and history.
• Business to business (B2B) configuration.
• Business to consumer (B2C) configuration.
• Contract management.
• Customizable sales process.
• Document and integrated content library.
• Lead capture.
• Social CRM.
• Facebook, Twitter, and LinkedIn integration.
• Google Apps integration.
• Google Docs integration.
• Multiple home pages and dashboards.
• Customizable forecasting.
• Pre-built reports.
• Activity streams with social media.
• Document management in the cloud.
• Dynamic teams.
• Workflow automation.
• Drag-and-drop custom layouts.
• Embedded mash-ups.
• Sales intelligence.
• Landing pages.
• Microsoft Word and Excel integration.
• Reminders, alerts and pop-ups.
• Case management.
• Customer self-service portal.
• Customer support email management.
• Multi-currency support.
• Right to left language support.
• Advanced password management.
• Data import from Google Contacts and LinkedIn.
• Mobile app: iPhone, Android, and iPad.
• 22 languages out of the box.
• Knowledge base.
• Phone support.