Velaro

Velaro live chat software offers real-time visitor monitoring, and agent-to-visitor file transfers.

Features include:

• Unlimited named accounts.
• Click-to-chat.
• Click-to-call.
• Real-time statistics.
• Geo-targeting.
• Co-navigate website with visitors.
• Real-time alerts and notifications.
• Proactive chat invitations.
• Customer segmentation.
• Content targeting.
• Real-time visitor page navigation history.
• Pre and post chat surveys.
• Branding and customization.
• Dept/skills and joint form fill: route chats to predefined agents.
• Premade message database.
• Embedded HTML, images or links to downloads.
• Agent-to-visitor file transfer.
• Modify skin and templates.
• Survey reporting.
• Skin engine: create custom chat invitations.
• Google Analytics integration.
• Multi-step conversion tracking.
• Contact center reporting.
• Search engine and keyword reporting.
• View previous chats and survey submissions.
• Use 3rd party apps.
• Scheduled reports: daily, weekly or monthly.
• Advanced off-line visitor reporting.
• Search engine and keyword analysis.
• Transaction tracking.
• Out-of-the-box 3rd party integration:
  • Google Analytics.
  • Google Translate.
  • Vonage.
  • Twilio.
  • Call with Us.
  • NetApplications/HitsLink.
  • Salesforce.
  • Netsuite.
  • MS Dynamics.
  • Sugar CRM.
  • AspDotNetStorefront.
• Remote desktop session.
• Simple quick-start wizard.
• 256-bit SSL security.
• Role based security.
• IP address blocking.
• Enterprise security and password management.
• Automated data exchange.
• Developer API access.
• Implementation guidance.
• Personalized training.
• 24/7 customer support.