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Price: $49.95/99.95/179.95+ per month (free trial)
Requirements: online, Windows 2000/2003/XP/7
Company: Velaro, Inc.

Velaro Features

Velaro live chat software offers real-time visitor monitoring, and agent-to-visitor file transfers.

Features include:

  • Unlimited named accounts.
  • Click-to-chat.
  • Click-to-call.
  • Real-time statistics.
  • Geo-targeting.
  • Co-navigate website with visitors.
  • Real-time alerts and notifications.
  • Proactive chat invitations.
  • Customer segmentation.
  • Content targeting.
  • Real-time visitor page navigation history.
  • Pre and post chat surveys.
  • Branding and customization.
  • Dept/skills and joint form fill: route chats to predefined agents.
  • Premade message database.
  • Embedded HTML, images or links to downloads.
  • Agent-to-visitor file transfer.
  • Modify skin and templates.
  • Survey reporting.
  • Skin engine: create custom chat invitations.
  • Google Analytics integration.
  • Multi-step conversion tracking.
  • Contact center reporting.
  • Search engine and keyword reporting.
  • View previous chats and survey submissions.
  • Use 3rd party apps.
  • Scheduled reports: daily, weekly or monthly.
  • Advanced off-line visitor reporting.
  • Search engine and keyword analysis.
  • Transaction tracking.
  • Out-of-the-box 3rd party integration:
    • Google Analytics.
    • Google Translate.
    • Vonage.
    • Twilio.
    • Call with Us.
    • NetApplications/HitsLink.
    • Salesforce.
    • Netsuite.
    • MS Dynamics.
    • Sugar CRM.
    • AspDotNetStorefront.
  • Remote desktop session.
  • Simple quick-start wizard.
  • 256-bit SSL security.
  • Role based security.
  • IP address blocking.
  • Enterprise security and password management.
  • Automated data exchange.
  • Developer API access.
  • Implementation guidance.
  • Personalized training.
  • 24/7 customer support.
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