Price: $29/59/199 per month (30 day trial)
Company: Zendesk, Inc.
Tags: live chat software
Zendesk live chat software converts chat, email, phone, Twitter, and Facebook conversations into support tickets.
- Starter plan available at $20 per year.
- 3 to unlimited agents.
- Pre-defined responses.
- On-demand dashboards, reporting and analytics.
- Custom fields.
- Built-in online chat.
- Create your own cloud based call center.
- Pre-built best practices configuration.
- Advanced search with smart queries.
- Customer satisfaction ratings.
- 20+ pre-built reports and dashboards.
- Personal and group rules/macros.
- Business hours set-up.
- Agent collision detection.
- Dynamic content.
- Analytics powered by GoodData.
- Ad-hoc analysis.
- Business rules (triggers & automations).
- Collaborative business intelligence.
- WordPress integration.
- Receive calls directly through web browser.
- Phone conversations/voicemails are automatically recorded to tickets.
- Mobile optimized web self-service portal.
- Out-the-box email integration.
- Engage customers on Twitter.
- Link to Facebook page.
- Full CSS rebranding.
- Custom widgets.
- Domain mapping.
- Multi locale (timezone and languages).
- Multi-brand management.
- Flexible business analytics platform.
- Automated ticket sharing.
- SSL encryption.
- SSL certificate hosting.
- Scheduled XML exports for local backup.
- Sandbox test environment.
- Email compliance archive.
- Export ticket views to CSV.
- Smart language detection.
- Support in 40+ languages.
- Public and private forums.
- Agent interface available in 10 languages: Brazilian, Portuguese, English, French, German, Italian, Japanese, Korean, Simplified Chinese, Spanish and Traditional Chinese.