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Price: $29/59/199 per month (30 day trial)
Requirements: online
Company: Zendesk, Inc.

Zendesk Features

Zendesk live chat software converts chat, email, phone, Twitter, and Facebook conversations into support tickets.

Features include:

  • Starter plan available at $20 per year.
  • 3 to unlimited agents.
  • Pre-defined responses.
  • On-demand dashboards, reporting and analytics.
  • Custom fields.
  • Built-in online chat.
  • Create your own cloud based call center.
  • Pre-built best practices configuration.
  • Advanced search with smart queries.
  • Customer satisfaction ratings.
  • 20+ pre-built reports and dashboards.
  • Personal and group rules/macros.
  • Business hours set-up.
  • Agent collision detection.
  • Dynamic content.
  • Screencasting.
  • Analytics powered by GoodData.
  • Ad-hoc analysis.
  • Business rules (triggers & automations).
  • Collaborative business intelligence.
  • WordPress integration.
  • Receive calls directly through web browser.
  • Phone conversations/voicemails are automatically recorded to tickets.
  • Mobile optimized web self-service portal.
  • Out-the-box email integration.
  • Engage customers on Twitter.
  • Link to Facebook page.
  • Full CSS rebranding.
  • Custom widgets.
  • Domain mapping.
  • Multi locale (timezone and languages).
  • Multi-brand management.
  • Flexible business analytics platform.
  • Automated ticket sharing.
  • SSL encryption.
  • SSL certificate hosting.
  • Scheduled XML exports for local backup.
  • Sandbox test environment.
  • Email compliance archive.
  • Export ticket views to CSV.
  • Smart language detection.
  • Support in 40+ languages.
  • Public and private forums.
  • Javascript/widget API.
  • Agent interface available in 10 languages: Brazilian, Portuguese, English, French, German, Italian, Japanese, Korean, Simplified Chinese, Spanish and Traditional Chinese.