Zendesk

Zendesk live chat software converts chat, email, phone, Twitter, and Facebook conversations into support tickets.

Features include:

• Starter plan available at $20 per year.
• 3 to unlimited agents.
• Pre-defined responses.
• On-demand dashboards, reporting and analytics.
• Custom fields.
• Built-in online chat.
• Create your own cloud based call center.
• Pre-built best practices configuration.
• Advanced search with smart queries.
• Customer satisfaction ratings.
• 20+ pre-built reports and dashboards.
• Personal and group rules/macros.
• Business hours set-up.
• Agent collision detection.
• Dynamic content.
• Screencasting.
• Analytics powered by GoodData.
• Ad-hoc analysis.
• Business rules (triggers & automations).
• Collaborative business intelligence.
• WordPress integration.
• Receive calls directly through web browser.
• Phone conversations/voicemails are automatically recorded to tickets.
• Mobile optimized web self-service portal.
• Out-the-box email integration.
• Engage customers on Twitter.
• Link to Facebook page.
• Full CSS rebranding.
• Custom widgets.
• Domain mapping.
• Multi locale (timezone and languages).
• Multi-brand management.
• Flexible business analytics platform.
• Automated ticket sharing.
• SSL encryption.
• SSL certificate hosting.
• Scheduled XML exports for local backup.
• Sandbox test environment.
• Email compliance archive.
• Export ticket views to CSV.
• Smart language detection.
• Support in 40+ languages.
• Public and private forums.
• Javascript/widget API.
• Agent interface available in 10 languages: Brazilian, Portuguese, English, French, German, Italian, Japanese, Korean, Simplified Chinese, Spanish and Traditional Chinese.