Price: $29/49 per month or $599+/999+ 1-time (30 day free trial)
Requirements: online, Windows/Mac/Linux, PHP5.3, mySQL
Company: Kayako Inc.
Tags: help desk software
Kayako offers both cloud based or downloadable help desk software helping you with customer support and assistance for your clients.
- Cloud based or downloadable software.
- Modules available:
- Kayako Engage: live chat, VoIP and remote support.
- Kayako Resolve: support tickets, email and self-service.
- Kayako Fusion: complete customer support solution.
- Public and internal knowledge base.
- Public and internal troubleshooters.
- News publishing and email broadcasts.
- Community commenting.
- Search-as-you-type article suggestions.
- Custom fields for articles.
- Customization and integration:
- Broad REST API.
- Easy styling, simple templating system.
- Support for multiple languages.
- Custom help desk home widgets.
- Open app protocols.
- Active customer and developer community.
- Help desk and self-service tools.
- Reporting, ratings and surveys: custom fields supported.
- Customer and organization management.
- Security and reliability:
- Account and staff team specific password strength policies.
- IP address restrictions.
- Remote URL authentication.
- Kayako engage:
- Live chat, real-time visitor monitoring.
- Open queue.
- Re-open closed tickets.
- Canned responses.
- History of transactions.
- Click-to-call and integrated VoIP.
- Kayako onsite, remote PC control.
- Accurate geo-location mapping.
- Track and serve multiple websites.
- Staff skills, automatic chat routing.
- Automatic visitor grouping.
- Integrated VoIP phone and click-to-call.
- Screenshot and file sharing.
- End-of-chat satisfaction survey.
- Kayako resolve:
- Ticket and email management.
- Ticket workflows, intelligent routing.
- SLA plans, automatic escalations.
- Ticket macros, canned responses.
- Advanced mail rules.
- Custom types, statuses and priorities.
- Ticket tags.
- Advanced search builder, ticket filters.
- Custom dynamic ticket views.
- Ticket notes.
- Time and billing tracking.
- End-of-ticket satisfaction survey.
- Kayako Fusion: includes all the above features.