Kayako Homepage
Kayako Tour
Kayako Compare
Kayako Measure
Kayako Integration
Kayako Fusion
Kayako Resolve
Kayako Engage
Kayako Pricing
Price: $29/49 per month or $599+/999+ 1-time (30 day free trial)
Requirements: online, Windows/Mac/Linux, PHP5.3, mySQL
Company: Kayako Inc.

Kayako Features

Kayako offers both cloud based or downloadable help desk software helping you with customer support and assistance for your clients.

Features include:

  • Cloud based or downloadable software.
  • Modules available:
    • Kayako Engage: live chat, VoIP and remote support.
    • Kayako Resolve: support tickets, email and self-service.
    • Kayako Fusion: complete customer support solution.
  • Self-service:
    • Public and internal knowledge base.
    • Public and internal troubleshooters.
    • News publishing and email broadcasts.
    • Community commenting.
    • Search-as-you-type article suggestions.
    • Custom fields for articles.
  • Customization and integration:
    • Broad REST API.
    • Easy styling, simple templating system.
    • Support for multiple languages.
    • Custom help desk home widgets.
    • Open app protocols.
    • Active customer and developer community.
  • Help desk and self-service tools.
  • Reporting, ratings and surveys: custom fields supported.
  • Customer and organization management.
  • Security and reliability:
    • Account and staff team specific password strength policies.
    • IP address restrictions.
    • Remote URL authentication.
  • Kayako engage:
    • Live chat, real-time visitor monitoring.
    • Open queue.
    • Re-open closed tickets.
    • Canned responses.
    • History of transactions.
    • Click-to-call and integrated VoIP.
    • Kayako onsite, remote PC control.
    • Accurate geo-location mapping.
    • Track and serve multiple websites.
    • Staff skills, automatic chat routing.
    • Automatic visitor grouping.
    • Integrated VoIP phone and click-to-call.
    • Screenshot and file sharing.
    • End-of-chat satisfaction survey.
  • Kayako resolve:
    • Ticket and email management.
    • Ticket workflows, intelligent routing.
    • SLA plans, automatic escalations.
    • Ticket macros, canned responses.
    • Advanced mail rules.
    • Custom types, statuses and priorities.
    • Ticket tags.
    • Advanced search builder, ticket filters.
    • Custom dynamic ticket views.
    • Ticket notes.
    • Time and billing tracking.
    • End-of-ticket satisfaction survey.
  • Kayako Fusion: includes all the above features.