VisionProject

VisionProject project management software helps with issue/bug tracking and help desk support.

Features include:

• Free version of VisionProject is available for non-commercial and non-profit use.
• Installable server version:
  • Free support user/customer users (only uses the support center).
  • Free upgrades and free email support for 12 months.
  • Deploy a single instance of VisionProject on one server.
  • 20% yearly upgrade/support fee, minimum of €1,200.
  • Minimum of 15 user licenses/accounts are required.
• Project management.
• Supports Scrum and XP.
• Task board.
• Kanban board.
• Burn-down charts.
• Cumulative flow diagrams (CFD.)
• Cycle time report .
• Traditional project management.
• Manage support tickets: submitted from emails, phone calls or from the built-in web-based support portal.
• Supports basic ITIL processes.
• Incident management.
• Problem management.
• Change management and planning.
• Time reporting module.
• View project-specific time and time spent outside projects.
• Document management.
• Multi upload/download.
• Organize documents with specific user access.
• Application lifecycle management.
• Collaboration tool.
• Customizable dashboard.
• Project tracking.
• Performance management reporting.
• Project templates.
• Product performance report.
• Issue links.
• Issue tracker.
• Team capacity report.
• Work load report.
• Drag drop editing.
• Calendar overview.
• Export issue report to Excel, CSV, XML, PDF and RTF.
• Issue history log.
• Audit trail on activities.
• Automation of support email management.
• Resource management and allocation.
• Version tracking: automatic release notes.
• Time and cost management tools.
• Email notification.
• Alert/escalation feature.
• Scheduled reports.
• Ticket processing.
• Computer telephony integration.
• User / HR management.
• SLA timer.
• Activity stream view.
• Project portfolio view.
• Bifurcate to project sub categories.
• Time report improvement.
• Project work logs.
• Chat rooms.