Help Desk Software

These help desk software help you to communicate efficiently with customers.
Desk.com screenshot
Price: free/$1ph/$49pm | Requires: Windows/Mac | Tags: help desk software
Desk help desk software lets you see your customers in one place and engage with them across multiple support channels. Features: multichannel ticket management, priority queuing, bulk updates, universal inbox, support to go, multilingual, business insights, and KPI reporting.
H2Desk screenshot
Price: $19.99-149.99+/mth | Tags: help desk software
H2Desk offers a web based help desk software that lets you answer support tickets using predefined replies. Features: multichannel ticket management, multilingual, performance insights, auto and canned response, capture link clicks, alerts, customizable, and self service creation.
Kayako screenshot
Price: $29-49/mth or $599-999+/1-time | Requires: Windows/Mac/Linux, PHP, mySQL | Tags: help desk software
Kayako offers both cloud based or downloadable help desk software helping you with customer support and assistance for your clients. Features: live chat, ticket and email management, support center, self-service, remote desktop control, end-of-ticket surveys, API, and click-to-call.
LiveHelpNow screenshot
Price: $9-21/mth | Tags: help desk software
LiveHelpNow help desk software offers live chat, trouble ticket-email, callback and knowledge base management for websites. Features: reporting, whisper technology, spelling checker, email/chat to ticket integration, ticket assignment and triggers, chat invitations, and callback notifications.
Web Help Desk screenshot
Price: $495+ | Requires: Windows/Mac/Linux/Solaris | Tags: help desk software
Web Help Desk help desk software offers web-based ticketing, change management, IT asset management, and knowledge base. Features: calendar collaboration, ticket, help desk, account management, content, SLA task, asset and billing management, and on-demand reporting.
VisionProject screenshot
Price: €19+/user/mth (min. 3) or €4,320+ | Requires: Windows/Linux | Tags: project management tools, project management software, issue tracking software, bug tracking software, help desk software
VisionProject project management software helps with issue/bug tracking and help desk support. Features: time tracking, document management, CRM system, agreement management, change management, and workflow tool.