Price: $19.99-149.99+ per month (30 day free trial)
Company: Innovative Cyber Solutions, Inc.
Tags: help desk software
H2Desk offers web based help desk software that lets you answer support tickets using predefined replies.
- Available in hosted and downloadable versions.
- Auto email-to-ticket conversion.
- Email notifications.
- Multilingual and time zone independent.
- Highly customizable.
- Multi-channel ticket management system:
- Ticket assignment ruling.
- Ticket alerts without a browser.
- Ticket field customization.
- Update ticket status from email.
- Ticket status reporting.
- Track SLA's and billable time.
- Customizable templates and portal page.
- Personalized dashboard staff stats.
- Create self service center:
- Private and public viewing.
- Content rating.
- Knowledge base article library.
- Tutorials library.
- File library.
- Support side bar.
- Private user for feature for all library content.
- Predefined (canned) replies.
- Pro version:
- Unlimited departments and customers.
- Cloud hosted:
- Unlimited customers and tickets.
- SLA expiration reminders and escalation.
- Automatic ticket assignments.
- Group users by company.
- Canned and customizable reports.