LiveHelpNow

LiveHelpNow help desk software offers live chat, trouble ticket-email, callback and knowledge base management for websites.

Features include:

• Module pricing and discounts:
  • Chat system: $21 per module per user per month.
  • Ticket system: $21 per module per user per month.
  • Knowledgebase system: $21 per module per user per month.
  • Callback system: $9 per module per user per month.
  • 3 or more different services as a bundle: 30% recurring discount.
  • Yearly subscription: 10% recurring discount.
• Chat module:
  • Click-to-chat buttons.
  • Auto or proactive chat invitations.
  • Real-time visitor monitoring.
  • Mobility: chat with customers from cell phone.
  • Chat transfer, department routing.
  • Operator to operator messaging.
  • Whisper technology.
  • Canned responses.
  • 2-way file transfer.
  • Automatic spelling check.
  • Save and send transcript to customer or printer.
  • Navigation history.
  • Add notes to visitor.
  • Detects returning visitors.
  • Ban IP of unwelcome visitors as needed.
  • Multiple chats for one agent.
  • Reports on-demand: chat leads, campaign, referrals, live visitor monitoring.
  • Fully secured with 128-bit encryption.
  • Fully integrated with support and ticket systems.
  • Measure customer satisfaction with post-chat surveys.
  • Real-time language translation with Google translate.
• Ticket system:
  • Full ticket lifecycle from opening to resolution.
  • Fully integrated with chat and support systems.
  • Email-to-ticket.
  • Collect, organize, analyze and archive email inquiries.
  • Task management.
  • Control and supervise complete lifecycle of every email/ticket inquiry.
  • Ticket status notification.
  • Automatic ticket assignment.
  • Customizable triggers for incoming tickets.
• Knowledgebase system:
  • Simplify and streamline knowledge base management for your organization.
  • Eliminate repeat support inquires.
  • Offer reliable self-service online support.
  • Use internally or made public.
  • 1-click article creation and publishing.
  • Grow your knowledge base directly from chats or tickets.
  • Knowledge monitoring.
  • Public API.
  • On-demand custom reports.
• Callback system:
  • Full callback request lifecycle from opening to resolution.
  • Fully integrated with chat and support systems.
  • Notifications: console, email, SMS.
  • Collect, assign, organize, analyze and archive callback inquiries for easy access at any time.
• Customizable, built for your brand.
• Integration with Salesforce, Facebook, Google Analytics and AdWords.
• 24/7 online support.